OUR PERSPECTIVE …

Advisory Services, Client Advocacy, Enabling Technology, Process Mapping, Project Management, Strategic Planning, Business Consulting, Service Delivery, Process Improvement RALPH WILLIAMS Advisory Services, Client Advocacy, Enabling Technology, Process Mapping, Project Management, Strategic Planning, Business Consulting, Service Delivery, Process Improvement RALPH WILLIAMS

Postmortem: Forensics, Not Blame

A rough launch creates pressure to name a culprit. Resist it. Blame turns off the reporting you depend on most. 

Apollo 13 splashed down on April 17, 1970. NASA established a review board the same day. It did not ask who was at fault. It asked what happened, in what order, and why.

Find the chain of causes instead.

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Advisory Services, Client Advocacy, Business Consulting, Enabling Technology, Project Management, Strategic Planning, Service Delivery RALPH WILLIAMS Advisory Services, Client Advocacy, Business Consulting, Enabling Technology, Project Management, Strategic Planning, Service Delivery RALPH WILLIAMS

The Simulation Is Over

A cast can rehearse for months, but opening night brings the one thing no rehearsal supplies: the audience.

Apollo 11 met the same truth minutes above the Moon, when an unfamiliar alarm sounded and the landing came down to a decision made in seconds.

Large transformations are no different. Something unplanned will surface at launch, and success is measured by your response in crisis.

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Advisory Services, Business Consulting, Enabling Technology, Process Improvement, Process Mapping, Strategic Planning, Client Advocacy RALPH WILLIAMS Advisory Services, Business Consulting, Enabling Technology, Process Improvement, Process Mapping, Strategic Planning, Client Advocacy RALPH WILLIAMS

Built on the Rock.

The wise man built his house upon the rock. Whether you're a staffing company founder scaling organically or a PE firm managing post-close integration, before the storm hits, assess your foundation — then analyze, design, and implement.

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