The people need to have sufficient knowledge and the appropriate skills in order to succeed. These people include the stakeholders and the executive sponsors and owners of the implementation. The senior-level must have buy-in. They provide support both during and after the change.

It is not uncommon that top executives and heads of departments will instigate change without informing those who will be affected by it. Everyone impacted either during or after the change needs to be informed.

A failure to explain the new processes and the changes that will come about to those who will be affected by it will result, in frustration, confusion, and often resistance to change.

In the beginning, high-level activities need to be defined, these then being drilled down to the details. This is done by analyzing the dependencies, exceptions, and variation, and the supporting processes.

It is necessary to ensure that your stakeholder are both aware of and understand the processes. Each stakeholder needs to know his role and responsibility in the organizational change, as well as in the support that take place both during and after the change process.

If the change that will take place is complex, use a training program that is tailored to the roles of the employees for using the new system.

Do not invest in new tools and software, and then try to fit the people and processes in around them; this results in costly, ineffective, unrealized transformation initiatives.

Every initiative should have a goal that is defined by a “to-be” environment. This is achieved by first making the processes and people within the organization more efficient. Once this step has been reached, then technology and tools should be given to them to ensure they become more effective.

Using technology alone won’t solve problems. It can however, when used correctly, and in combination with defined process, articulated, trained, and well-informed people, provide visibly into events that is valuable and activity you need to know about in order to stay secure.